Incident Management Executive


£ 24,000

Project Management
Posted 2 weeks ago

Through car sharing, this company is creating a more sustainable, shared future, where having a car can be seen as a choice, not a necessity. If you're experienced in claims handling, enjoy working with customers & want a part in a better future - read on!

The role

Having launched in 6 cities across the UK, Karshare is now in a fast growth phase with plans to expand in these cities. Reporting to their Fleet Manager, the Incident Management Executive will support the business to manage essential costs and recoveries, ensuring their ongoing profitability!

What will you be doing?

  • Pick up damage cases once initially recorded by Customer Success team, and liaise with recovery and repair garages to get cars back to owners as quickly and cost effectively as possible
  • Triage complex repair / recovery / damage cases and ensure that costs are minimised and actions are taken quickly to resolve issues
  • Responsible for the overall tracking of damage cases to ensure the cases are being dealt with in a timely fashion
  • Liaise with third party FNOL team when needed, as well as Karshare's insurance partner
  • Facilitate claims directly under certain conditions, using local repairers
  • Liaise with garages and recovery partners, build up a portfolio of trusted partners across the country
  • Ensure that all actions are recorded correctly

Who are they looking for?

Your skill set...

  • Experience in Claims Handling (ideally FNOL)
  • Numerate and comfortable working with spreadsheets
  • A good understanding of Customer Service and an enjoyment of working with customers
  • An understanding of the importance of a good process and following the steps to record actions
  • An excellent communicator (both verbally and through written communications)
  • Organised and committed to working cross functionally
  • An excellent communicator (both verbally and through written communications)
  • Experience working in a fast paced, start-up environment
  • Knowledge of car hire, fleet management, car sales or working with vehicle fleets is an advantage

Your key characteristics...

  • Passionate about Karshare’s purpose, to create a world where we never have more cars than we need
  • Purpose driven: you want Karshare to succeed because you understand how car sharing can help create a more sustainable future
  • Empathetic: You want to help customers when they get into these situations that are often unexpected and upsetting
  • Resilient: You’ll need to speak to customers to help them understand why they have costs to pay Karshare, and to help them find a solution
  • Determined: You’ll need to stick to your guns when chasing payments and have the right information to had to justify the payments needed

Karshare's values

  1. Do more with less
  2. Whatever the problem is, own it
  3. Delight people by paying attention to the details
  4. Listen to understand how to be better
  5. Learn when you fail and don’t blame
  6. Humbly curious to be better

The key details

⏰ Monday to Friday, 9am-6pm

📍 Remote working, although Karshare do have an office 2 minutes from Tottenham Court Road tube which you are welcome to use!

💰 Up to £24,000 depending on experience and location

The exciting bits!

  • Extra holiday day on your birthday
  • 25 days holiday plus 8 bank holidays; in addition an increase of 1 day every year after 2 years of service up to a maximum of 28 days
  • Standard contributory pension scheme
  • 5 free rental days a year using a car from the Karshare platform
  • Flexible working hours/environment
  • Up to 2 employee social responsibility days per year to use to volunteer for a cause or charity of your choice
  • Professional development opportunities, including an annual learning and development budget

Company Description

Karshare is creating a more sustainable, shared future, where having a car is seen as a choice not a necessity.

The UK’s first car sharing platform aimed solely at serving communities within their neighbourhoods and at airport locations, they enable those with cars to share theirs, and those without to quickly and easily rent one from someone nearby.

Car sharing means fewer cars need to be produced each year, and less congestion in our towns and cities - which both reduce carbon emissions and will play a key role in our transition to net zero.

Their smart technology and contactless process combined with a mission to empower local communities will help to define our tomorrow and enable a world to do more, with less.